December 09, 2016

UAN Helpdesk to Raise an Issue & Track using Reference Number

The members can contact UAN helpdesk to resolve problems and also they can track by login using reference number at anytime. The concern team will get in touch with members to resolve the problems. They can write about issue and send it to email id uanepf@epfindia.gov.in. Alternatively, the members can also try to rectify the problems through helpline number 18001-18005 (Toll free). This helpline number has been provided for offline support. It is reachable between 7 am to 8 pm on all working days. The members can also ask their current employer for allotment related queries. Follow these steps to contact helpdesk team to resolve your problem.





Step 1: Register complaint under the Member option if you are an employee. The representative from concerned company has to choose the Employer option.



Step 2: Raise your issue by selecting appropriate problem type from drop-down. The following 9 important issues can be raised through online: (1) What is my UAN (2) Forgot Password and Mobile Number is changes (3) Incorrect details of Name/ Father Name/ Date of Birth/ Date of Joining (4) Passbook (5) SMS not received during UAN activation (6) Details not matching during activation (7) Claim status of pension, PF and transfer (8) FORM 11 pending/ UAN pending with employer (9) KYC pending with employer. After selection enter your registered mobile number and universal account number.



Step 3: Provide your member ID of your EPF account, Name, Father’s name, Date of Birth and Language preference. The system does not allow you to move forward unless you furnish these mandatory fields.



Step 4: Write down about the issue briefly in the column of Problem Matter then press Generate OTP (One Time Password) to pass the security check. You will receive 4 digit number as OTP to provided mobile number to verify.



Step 5: Note down reference number displayed on the screen to follow for future communication with EPFO.



How to track the reply status using reference number or ID

Step 1: Choose login preference as Registered Member not as EPFO.


Step 2: Type your reference number and mobile number then press login.


Step 3: 3 areas (User Details Submitted, Chat Details and Instruction) could be seen after you login in to user area.


Keep it in mind that the concerned team will update with right solution once your query has been read. If you have not received any reply or you have not seen any updates on the chat column, you must wait for some more days to get reply from concern team. Since there are so many people are sending queries to seek help, yours should be on the queue. Keep watching the updates regularly because there is no specific duration has been allocated for waiting period.