February 17, 2017

UAN Helpdesk to Raise Issues, Track using Reference Number

The members can contact UAN helpdesk to resolve problems and also they can track by login using reference number at anytime. The concern team will contact members to resolve the problems. They can write about issue and send it to email id uanepf@epfindia.gov.in. Alternatively, the members can also try to rectify the problems through helpline number 18001-18005 (Toll free). This helpline number has been provided for offline support. It is reachable between 7 am to 8 pm on all working days. The members can also ask their current employer for allotment related queries. Follow these steps to contact helpdesk team to resolve your problem.

Step 1: Send your complaint under the Member option if you are an employee. The representative from concerned company has to choose the Employer option.

Step 2: Raise your issue by selecting appropriate problem type from drop-down. The following 9 important UAN issues can be raised through online: (1) What is my Universal Account Number (2) Forgot Password and Mobile Number is changes (3) Incorrect details of Name/ Father Name/ Date of Birth/ Date of Joining (4) Passbook (5) SMS did not come (6) Details not matching (7) Pension Claims and transfer (8) FORM 11 pending/ Universal Account Number pending with employer (9) KYC pending with employer. After selection enter your mobile number and universal account number.

Step 3: Provide your member ID of your account, name, father’s name, date of birth and language preference. The system does not allow you to move forward unless you furnish these mandatory fields.

Step 4: Write down about the issue briefly in the column of Problem Matter then press OTP (One Time Password) to pass verification. You will find 4 digit number as OTP to provided mobile number to verify.

Step 5: Note down reference number displayed on the screen to follow for future communication.

How to track the reply using reference number

Step 1: Choose login preference as a member.

Step 2: Type your reference number and mobile number then press login.

Step 3: 3 areas (User Details Submitted, Chat Details and Instruction) could be seen after you login in to user area.

Keep it in mind that the concerned team will update with right solution once your query has been read. If you not heard any reply or you could not see any updates on the chat column, you must wait for some more days for reply. Since there are so many people are sending queries to seek help, yours should be on the queue. Keep watching the updates regularly because there is no specific duration has been allocated for waiting period.