January 09, 2017

UAN Helpdesk to Raise Issues, Track using Reference Number

The members can contact UAN helpdesk to resolve problems and also they can track by login using reference number at anytime. The concern team will get in touch with members to resolve the problems. They can write about issue and send it to email id uanepf@epfindia.gov.in. Alternatively, the members can also try to rectify the problems through helpline number 18001-18005 (Toll free). This helpline number has been provided for offline support. It is reachable between 7 am to 8 pm on all working days. The members can also ask their current employer for allotment related queries. Follow these steps to contact helpdesk team to resolve your problem.

Step 1: Register complaint under the Member option if you are an employee. The representative from concerned company has to choose the Employer option.

Step 2: Raise your issue by selecting appropriate problem type from drop-down. The following 9 important issues can be raised through online: (1) What is my UAN (2) Forgot Password and Mobile Number is changes (3) Incorrect details of Name/ Father Name/ Date of Birth/ Date of Joining (4) Passbook (5) SMS not received during activation (6) Details not matching during activation (7) Claim status of pension, PF and transfer (8) FORM 11 pending/ UAN pending with employer (9) KYC pending with employer. After selection enter your registered mobile number and universal account number.

Step 3: Provide your member ID of your EPF account, Name, Father’s name, Date of Birth and Language preference. The system does not allow you to move forward unless you furnish these mandatory fields.

Step 4: Write down about the issue briefly in the column of Problem Matter then press Generate OTP (One Time Password) to pass the security check. You will receive 4 digit number as OTP to provided mobile number to verify.

Step 5: Note down reference number displayed on the screen to follow for future communication with EPFO.

How to track the reply status using reference number or ID

Step 1: Choose login preference as Registered Member not as EPFO.

Step 2: Type your reference number and mobile number then press login.

Step 3: 3 areas (User Details Submitted, Chat Details and Instruction) could be seen after you login in to user area.

Keep it in mind that the concerned team will update with right solution once your query has been read. If you have not received any reply or you have not seen any updates on the chat column, you must wait for some more days to get reply from concern team. Since there are so many people are sending queries to seek help, yours should be on the queue. Keep watching the updates regularly because there is no specific duration has been allocated for waiting period.

Remembering UAN Login credential is necessary to operate the online EPF account. The active and non-active contributors should be remembering the universal account number for life time because the provident fund organisation has strictly announced that universal account number is mandatory to perform any transactions. The labor ministry has started to adapt unique number system few years back with a vision to administer the millions of EPF accounts more straightforwardly and reducing the employer roles. The newly introduced offline withdrawal and transfer forms require universal account number from applicant for approving request. The separate blank column is also incorporated in application form to write down universal account number. Many account holders forget the login name and password because non-accessing of online account for long time. The worries are no more as the user credentials can easily be retrieved in just few seconds through proper ways discussed here.

How to reset your lost password?

To reset your password you must be remembering the mobile number which was designated for particular universal account number. The error message can be seen on the screen states that ‘sign in error – invalid credentials’ to confirm wrong entry of data. If you notice the error message then just click on ‘Forgot Login’ button immediately available nearer to ‘Sign in’ button. The newly pop up tiny window asks you to submit universal account number and registered mobile number in the designated fields. The recovered password will be sent through SMS. Since the recovered password is generated randomly for high security purpose, it will be in the combination of special character and numerical number. After login you must change the received password immediately as it is not easy to remember. To change the default retrieved password as you prefer one, you have to click on ‘Profile’ tab from menu then type retrieved password, new password and then press ‘change password’ button. Remember that newly typed password should be combination of alphanumeric added with at least 1 special character (For example: pwrd@123). The length of password must be 8 to 25 characters.


How to update registered mobile number?

Editing your registered mobile number is not difficult task, if you are able to enter into your dashboard area comfortably. There is an option available to edit stored mobile number under the profile tab. You have to type the new mobile number, CAPTCHA code (case-sensitive) then press ‘get pin’. The 4 digit pin number will be sent to your new primary mobile number which you want to associate. After entering authorization PIN, your mobile number will be updated for future account communication.


How to recover UAN Login name and registered mobile number?

In some scenario, the user completely not able to remember UAN login name. In such case, they have to request current employer to obtain the forgotten universal account number. The employer can easily go through the available list from the available records or provide by referring from employer portal. If it is not possible, the victim can also forward the requisition letter through current employer to EPFO office or can directly seek the help from EPFO field office by visiting physically in case you are unemployed. The subscribers may also no longer able to reset password due to discontinued network service of previously registered mobile number.  In such case you can try to get the help and suggestion from online support portal. If you do not know your member ID it is dead end and you cannot use online support tool. It is better to take note of login name, password and registered mobile number always after completing the registration in online.